The News Blog

OCR (Oxford Cambridge and RSA Examinations) Level 2 NVQ (National Vocational Qualification) in Customer Service has been awarded to both Colin Wynn and Richard Leach of Administer Software Limited!

The course was completed at our offices over a 6 month period and covered units in: preparing yourself to deliver good customer service, provide customer service within the rules, recognising and dealing with customer queries, request and problems, giving customers a positive impression of yourself and your organisation, dealing with customers by telephone, delivering reliable customer service and deleloping customer relationships.

Many thanks to Jenny from Highbury College in Portsmouth for her time and assistance.