OCR Level 2 NVQ in Customer Service Awards

August 5th, 2010

OCROCR (Oxford Cambridge and RSA Examinations) Level 2 NVQ (National Vocational Qualification) in Customer Service has been awarded to both Colin Wynn and Richard Leach of Administer Software Limited!

The course was completed at our offices over a 6 month period and covered units in: preparing yourself to deliver good customer service, provide customer service within the rules, recognising and dealing with customer queries, request and problems, giving customers a positive impression of yourself and your organisation, dealing with customers by telephone, delivering reliable customer service and deleloping customer relationships.

Many thanks to Jenny from Highbury College in Portsmouth for her time and assistance.

NVQ Awards

Share
Categories: General Tags:
  1. Neil James
    August 5th, 2010 at 15:15 | #1
    Reply | Quote

    Hi Colin

    Congratulations on passing but why?

    Have you been looking at a computer screen for to long;o)

  2. Colin Wynn
    August 5th, 2010 at 18:47 | #2
    Reply | Quote

    @Neil James
    Far too long Neil as you’re fully aware 🙂

    We just wanted to ensure that the customer service we offer is of high value, we found this a walk in the park to be honest 🙂

Comments are closed.